Shipping policy

  • VAT

As of July 1, 2021, all orders shipped to the EU are subject to VAT. Shopify automatically updates tax settings to charge the VAT rate of the buyer's shipping country. However, EU merchants who qualify for a micro-business exemption can update their settings to charge VAT based on their home country.

  • Product performance, marketing, and pricing

Merchants must include VAT and import duties in the final prices displayed for products sold through their online store. They must also clearly indicate the previous price of a product if they're offering a discount or price reduction.

  • Sale prices

The value in the Compare-at price must be higher than the value in Price to display a sale price.

  • Returns

Shopify's return policy is designed to make the process as easy as possible. If you didn't receive the items you ordered or are missing items, you can contact Shopify's support team within 30 days after delivery. 

You can learn more about Shopify's policies for the EU, including:

  • EU taxes: The Shopify Help Center has information about EU taxes.
  • Shop Supplementary Guidelines: These guidelines outline the terms and policies that apply to merchants in the EU, including the Shopify Acceptable Use Policy, Shopify Terms of Service, and Shopify Payments Terms of Service.
  • Shipping 

Shipping to your door

Please read our shipping policy carefully before placing your order.

1. Shipping Zones

  • Choose the correct shipping zone that corresponds to your location.
  • Selecting the correct shipping zone ensures accurate delivery estimates and shipping costs.

2. Shipping Type

  • Each shipping zone has specific shipping types available.
  • If you select a shipping type that does not correspond with your shipping zone, your order will be cancelled.

3. Order Cancellation

  • Orders with mismatched shipping types and shipping zones will be cancelled automatically to avoid delays and errors in processing.

4. Shipping

  • Cyprus and Greece domestic orders ship within 3-7 working days
  • International orders 5-15 working days

5. Contact Us

  • If you have any questions about your shipping zone or the available shipping types, please contact our support team before placing your order ( grooveclthing@gmail.com )

By placing an order, you agree to adhere to this policy. Thank you for understanding and helping us ensure a smooth delivery experience.